DONOR EXPERIENCE REPRESENTATIVE (DER)

St. Catharine’s

POSITION PROFILE

Our Contact Center is buzzing with highly talented and committed Donor Experience Representatives who play a crucial role in supporting our charity partners to continue transforming lives. In this role, you will be cross-trained on every discipline to provide our donors and fundraisers with the best-in-class verification services. You will be held accountable for exceptional Donor service through embodying sales-assist aptitude, keen eye for technical accuracy and compliance to process and policies. Reporting to a Team Leader, you will be an integral part of upholding the standard for a donor centric culture.

Details

• Job Status: Full-Time primarily & Part-Time (afternoon and evenings)
• Hourly Commitment: 40 hours & 25 hours

What you will do at GFD

• Tending to daily inbound and outbound donor calls
• Effectively objection handle and manage donor concerns in a sales assist capacity to help acquire the highest number of long-term donors and donations
• Maintain stellar knowledge of charities, quality and compliance standards
• Escalate concerns identified and be creative in recommending solutions for day to day challenges
• Perform other duties as required

What you bring to GFD

• Excellent verbal skills and listening skills.
• Ability to recognize missed sales-assist opportunities in creating a holistic donor experience.
• Ability to work well under pressure, multi-task and operate in a fast-paced environment.
• Self-starter and motivator.
• Superior time management and organizational skills.
• Reliable and responsible – able to work effectively with minimal supervision on routine tasks that require completion to strict deadlines.
• Team player.

What GFD Offers You

• A competitive pay rate and generous bonus opportunity.
• Monthly company wide Socials & Milestones Celebrations.
• Paid sick days and Employee Assistance Programs, including mental health resources.
• Group Auto & Home Insurance.
• Discount Codes with various stores and Toronto attractions including the ROM, CNE and Wonderland.
• Internal advancement opportunities and role development pathways.
• An open, inclusive and diverse working environment.

Additional Information

• Any offer of employment will be subject to employment verification, including a criminal record check.
• Candidates must be legally entitled to work in Canada at the time of their application

ACCESSIBILITY

Globalfaces Direct promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Talent Specialist @ recruitment@globalfacesdirect.com if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

*This position qualifies for the Employee Referral Program.