DONOR EXPERIENCE REPRESENTATIVE (DER) – Toronto

POSITION PROFILE

Our Contact Center, the Hive, is buzzing with highly talented and committed Donor Experience Representatives who play a crucial role in supporting our charity partners to continue transforming lives. In this role, you will be cross-trained on every discipline to provide our donors and fundraisers with the best-in-class verification services. You will be held accountable for exceptional Donor service through embodying sales-assist aptitude, keen eye for technical accuracy and compliance to process and policies. Reporting to one of three Team Leads in our Contact Centre, you will be an integral part of upholding the standard for a donor centric culture.

Details

• Job Status: Full-Time & Part-Time (afternoon and evenings)
• Hourly Commitment: 40 hours & 25 hours

What you will do at GFD

• Tending to daily inbound and outbound donor calls
• Effectively objection handle and manage donor concerns in a sales assist capacity to help acquire the highest number of long-term donors and donations
• Maintain stellar knowledge of charities, quality and compliance standards
• Escalate concerns identified and be creative in recommending solutions for day to day challenges
• Perform other duties as required

What you bring to GFD

• Excellent verbal skills and listening skills.
• Ability to recognize missed sales-assist opportunities in creating a holistic donor experience.
• Ability to work well under pressure, multi-task and operate in a fast-paced environment.
• Self-starter and motivator.
• Superior time management and organizational skills.
• Reliable and responsible – able to work effectively with minimal supervision on routine tasks that require completion to strict deadlines.
• Team player.

What GFD Offers You

• A competitive pay rate and generous bonus opportunity.
• Monthly company wide Socials & Milestones Celebrations.
• Paid sick days and Employee Assistance Programs, including mental health resources.
• Group Auto & Home Insurance.
• Discount Codes with various stores and Toronto attractions including the ROM, CNE and Wonderland.
• Internal advancement opportunities and role development pathways.
• An open, inclusive and diverse working environment.

Additional Information

• Any offer of employment will be subject to employment verification, including a criminal record check.
• Candidates must be legally entitled to work in Canada at the time of their application

ACCESSIBILITY

Globalfaces Direct promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Talent Specialist @ recruitment@globalfacesdirect.com if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

*This position qualifies for the Employee Referral Program.