Position Profile

Our Call Centre, the HIVE, is looking for highly talented, competitive sales professionals to grow our outbound tele-fundraising team and provide our clients with best in class fundraising services. If you are like-minded, passionate about making a difference and have incredible sales skills to offer, we are looking for you to join us as an Outbound Donor Acquisition Specialist!


As an Outbound Donor Acquisition Specialist, your primary responsibility is to acquire a high volume of quality monthly donors for our clients: major charities in Canada and the United States. You will engage in value-based selling, further the charity relationship with potential and existing donors, and ensure the success of key fundraising campaigns. You will play a key role in not only helping to empower communities overseas and at home by conveying their stories, but also helping to transform the perspective of Canadians on the shape of charitable giving.

Successful candidates would be motivated to develop as sales professionals, engage in personal growth, cultivate positive relationships, and seek advancement opportunities within Globalfaces Direct.

What You Will Do at GFD

  • Enthusiastically engage prospective, existing & lapsed donors to understand their needs, customise our offering and ultimately acquire monthly donations to meet individual and team weekly sales targets.
  • Participate and contribute in daily team huddles to build sales skills, support team learnings, and refine daily sales tactics.
  • Develop creative solutions to challenges faced by donors such as changing policies, technology issues, representative verification, and charity knowledge.
  • Execute against departmental sales strategy, tracking results and ability to quickly develop creative new strategies with an entrepreneurial spirit to ensure KPIs are being met.

What You Bring to GFD

Your Experience

  • 1-2 years of experience in Sales as an individual contributor.

Your Skills, Competencies, Knowledge & Abilities

  • Strong verbal communication and listening skills with an innate ability to be charismatic, socially intelligent, and persuasive.
  • Competitive drive, internally motivated to hit the ground running and exceed targets.
  • Friendly, motivated and perseverant self-starter with the ability to engage with a wide range of personalities on the phone.
  • Bold, willing to take risks and think outside the box to problem solve in a timely manner.
  • An instinct for team playing and the desire to be part of a successful, hardworking, results-oriented and supportive team.
  • Passion for making an impact.
  • A proven understanding of the complete sales cycle from rapport building, needs analysis through to objection handling, and closing.
  • Goal-oriented to meet and exceed daily, weekly, and monthly targets and activities.

Your Technical skills

  • Digital literacy skills; ability to juggle several online platforms and use a soft-phone program.
  • Ability to learn and apply new technologies and applications swiftly.

What GFD Offers You

  • A competitive pay rate and generous bonus opportunity.
  • Monthly company wide Socials & Milestones Celebrations.
  • Quarterly team nights with the Outbound Team.
  • Paid sick days and Employee Assistance Programs, including mental health resources.
  • Group Auto & Home Insurance.
  • Discount Codes with various stores and Toronto attractions including the ROM, CNE and Wonderland.
  • Internal advancement opportunities and role development pathways.
  • An open, inclusive and diverse working environment.

Additional Information

  • Any offer of employment will be subject to employment verification, including a criminal record check.
  • Candidates must be legally entitled to work in Canada at the time of their application.


Globalfaces Direct promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Talent Specialist @ recruitment@globalfacesdirect.com if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

*This position qualifies for the Employee Referral Program.

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