Telefundraising Icon

Conversation is the most compelling form of creating a connection. At Globalfaces, we have adapted our leading face-to-face techniques to include outbound direct acquisition, inbound verification, and stewardship. Our 100+ person contact center is licensed nationally across the United States. And with the addition of HCB Communications in late 2022, we are even better equipped to manage all your telefundraising needs.

A Data-Driven Approach

Our telefundraising teams have the experience and expertise to create conversations that engage donors and inspire potential ones.

As an established fundraising partner, we take a targeted approach to your campaign objectives. Our algorithmic dialer gets through to more leads, preserving your list value. Our connect rates are upwards of 50%—some of the best in the business. But, we don’t stop there. We engage, listen, and ask questions. The result? More monthly sustainers for your cause.


Seat Contact Center


Donors Engaged in 2022


Unique Leads Through An Integrated Approach

Our Extensive Range Of Outbound Services

With over 100 fundraising specialists operating from our contact center, we have the capacity to scale solutions to fit your fundraising objectives.

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    Lead Conversion from F2F Acquisition

    Where face-to-face fundraising succeeds in stirring interest, telefundraising can play an important role in converting leads. This is an integrated approach that features outbound direct acquisition in a supporting role and enables a Globalfaces fundraising specialist to follow-up on qualified face-to-face leads from our campaign reporting platform, Insight, bringing you more monthly sustainers. Our teams are experts at inviting and upgrading your one-time gift donors to become sustainers.

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    Sustainer Renewal (Lapsed Reactivation)

    Donors that have not donated within the last 12 months as result of a number of reasons that can be often hard to identify and reactivate. Telefundraising helps this vital touch-point to compassionately conduct discovery to uncover trends and opportunities for reconnection and renewal with cause.

    We often see donors that have let their payment method expire, whether it’s been 60 days or 6 months. Our team of agents have incredible success in reaching out to your donors and getting their updated payment method and re-engaged in your mission.

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    Online Lead Conversion

    We’ve partnered with a leading full-service media agency specializing in digital donor acquisition, to build out customized lead generation campaigns that educate and engage potential donors. This multi-touch engagement campaign identifies ideal prospects and, in turn, we reach out to convert them into monthly donors for your cause.

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    Sustainer Upgrade

    Stewardship is a significant component to any retention program. Our outbound efforts help to cultivate existing relationships and increase engagement to your cause by acquiring a higher monthly gift. This method serves as a gentle reminder to your devoted base that their generosity is making an impact, amplifying your social mission.

    Ask us about SMS services to help boost contact and conversion rates on this calling campaign.

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    Inbound Verification

    We are committed to practices that comply. As such, inbound verification can act as your primary screening and on-boarding method to capture information safely and securely. These inbound teams are skilled to help our face-to-face canvassers confirm giving frequency and amounts through our Payment Card Industry (PCI) compliant standards, and allows us to verify all donor information before sending it across to your charity.

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    Planned Giving

    Over the next decade the “great wealth transfer” is expected occur (it has been named), trillions of dollars will be transferred from one generation to the next. A large portion of that funding will be bequests to charities.

    Most dedicated donors are interested in continuing their support well into the future and while some are aware of leaving a gift in their Will, many require more information to see if it is right for them.

    Our Discovery call program, uses a dedicated team of legacy callers to contact supporters and determine their level of interest in this type of giving. An ideal follow up to a legacy mail appeal, our Discovery program is the perfect way to help your planned giving team focus on the most qualified prospects.

Book a free consultation

An integrated approach that includes face-to-face fundraising improves your ability to acquire and retain monthly sustainers. Request a free consultation to discuss how we can help.

    Donor Reactivation In Action

    Figuring out why a donor has lapsed offers valuable insight on how charities can renew and reaffirm a donor’s connection to cause.

    Our foundation partner in the area of health services was experiencing a decrease in donorship in 2020. As their fundraising partner, we identified lapse trends that allowed for a renewed connection to cause. We took to telefundraising tactics to make a compassionate appeal and, rather than a scripted solicitation, we listened. Through this strategy of stewardship, we found that many lapses were situational, presenting us with a pathway to reactivate a renewed sense of connection.