Human Resources Coordinator

Charlotte, North Carolina – USA

ROLE PROFILE

Reporting to the Director of HR, the HR Coordinator supports the day-to-day administration of the U.S. HR programs and North American team. Serving as a primary contact for employee inquiries, the role coordinates onboarding, offboarding, benefits, HRIS updates, payroll support, compliance, and documentation.

Managing onboarding and activation for a high-volume, multi-state workforce, the HR Coordinator ensures accurate and consistent HR operations. They will also support HR projects, reporting, and process automation across North America. The ideal candidate is organized, proactive, detail-oriented, and discreet with confidential information, managing competing priorities in a fast-paced environment while driving team effectiveness.

Key Responsibilities:

Employee Support & HR Operations

• Onboard and Activate all new staff in a timely manner.
• Provide frontline HR support to workers across multiple U.S. states.
• Manage the full employee lifecycle administration including  offboarding, documentation, HRIS updates, and employment records.
• Support employee relations processes, investigations, performance management, and workplace issue resolution.
• Act as the primary administrator for all benefit plans; manage daily enrollments, terminations, and life event changes
• Support high-volume sales organizations by assisting with training coordination, performance enablement initiatives, and workforce development programs.

Organizational Support

• Act as a collaborative team player by providing backup support to colleagues and assisting the broader team during peak periods or absences to ensure operational continuity.
• Collaborate cross-functionally with Payroll, Field Operations, Data, Recruiting, Finance, and business leaders to streamline HR processes and improve organizational effectiveness.
• Contribute to HR projects and process improvements that enhance operational efficiency and employee experience.
• Manage employment compliance requests, verifications, and documentation needs;
• Maintain high standards of data integrity and confidentiality, ensuring the secure handling of sensitive information in accordance with data privacy laws.

WHAT YOU BRING TO THE ROLE

Your Experience and Training:

• 2+ years of demonstrated HR Administration experience. 
• Experience navigating Workers Compensation and Group Benefits administration. 
• Experience supporting high-volume sales, field sales, fundraising, or other performance-driven environments is considered a strong asset.
• Experience in fast-paced or multi-location organizations is considered an asset.
• Completed diploma/ degree in Human Resources, Business Administration, or related field preferred.
• Sound knowledge of U.S. employment laws, HR practices, and employee relations principles.

Your Knowledge, Skills & Abilities:

• Capable of identifying priorities and working through it with the required sense of urgency to  deliver quality outcomes.
• Ability to handle sensitive information with discretion, and sound judgment.
• Excellent verbal, written and presentation communication skills.
• Exceptional time management skills – capable of managing changing priorities.
• Ability to professionally interact with all levels of employees and management.
• Excellent organizational, problem-solving, and interpersonal skills.
• Proactive and self-motivated, with the ability to anticipate needs, identify potential issues, take initiative, and independently seek solutions while knowing when to ask for guidance.

Your Technical skills

• Deep expertise with HR Information System (HRIS), preferably BambooHR.
• Ability to effortlessly  work within  Google Workspace or similar tools.

WHAT WE OFFER YOU

• Flexible work environment
• A competitive pay rate and generous bonus opportunity
• Employer Paid benefit premium for eligible staff (including health, dental, vision care, wellness and paramedical services)
• Company wide Socials & Milestones Celebrations
• Paid Sick Days and Employee Assistance Programs, including premium mental health resources
• Group auto & home Insurance deep discounts through The Cooperators.
• Access to Employee Discounts to 1000+ stores through Perkopolis
• Internal advancement opportunities and role development pathways
• An open, inclusive and diverse working environment

ADDITIONAL INFORMATION

• Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check.
• Candidates must be legally entitled to work in Canada at the time of their application.

This is a job posting for a new and exciting role within Globalfaces.

Globalfaces embraces the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or or expediting processes. No hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals.

ACCESSIBILITY

Globalfaces Direct promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Talent Specialist at recruitment@globalfacesdirect.com if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

*This position qualifies for Employee Referral Program.