MANAGER, OUTBOUND SALES – Toronto

ROLE PROFILE

The Manager, Outbound Sales will provide strategic leadership to a high-performing team focused on acquiring new monthly donors, driving business growth, and maintaining client satisfaction. 

This role is responsible for the successful end-to-end execution of new fundraising program launches, from concept through delivery, while fostering a culture of accountability, collaboration, and continuous improvement. The Manager will ensure programs are delivered effectively and consistently meet or exceed acquisition targets through data-driven decision-making and ongoing campaign refinement.

Key Responsibilities:

Successful candidates will have strong leadership capabilities, experience in sales coaching and mentoring, and ability to operate effectively in a fast-paced, team environment with a strong drive for results. Our sales leaders have exceptional business acumen and communication skills and influence a “win as a team” mindset. Furthermore, you will:

Team Leadership & Performance Management

• Lead, coach, and develop a team of fundraising specialists to consistently meet and exceed monthly donation goals
• Conduct regular team meetings and structured 1:1 coaching sessions focused on performance, skill development, and growth
• Proactively address performance or team dynamic challenges, escalating concerns when required.

Campaign & Script Management

• Own the execution of new campaign launches, ensuring system readiness, effective training rollouts, and real-time performance monitoring
• Lead the creation, testing, and ongoing optimization of call scripts for new charities and program launches
• Refine messaging to align with brand guidelines while maximizing donor engagement, clarity, and compliance

Operational Oversight & Quality 

• Monitor KPIs, including conversion rates, revenue performance, dialing efficiency, and donor verification results
• Optimize dialer strategies, segmentation, frequency, and list performance to improve contact and conversion rates
• Oversee recontact and reprocessing workflows for unverified monthly donations to improve long-term donor retention.

WHAT YOU BRING TO THE ROLE

Your Experience and Training:

• 2-5 years of experience in sales, fundraising, or contact-center operations with accountability for revenue and performance targets
• Experience working in a performance-driven, KPI-focused environment
• Experience working in a contact center is desireable.
• Demonstrated success launching and optimizing sales or fundraising campaigns
• University or College education, with a focus in Business Management or a combination of education and relevant business experience
• Facilitation experience is an asset.

Your Knowledge, Skills & Abilities:

• Strong leadership and coaching skills with the ability to motivate and develop high-performing teams
• Data-driven mindset with the ability to analyze performance metrics and translate insights into action
• Excellent verbal communication skills with the ability to influence, engage, and align stakeholders
• Confident decision-maker who can proactively address challenges and drive solutions
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Collaborative leadership style with a commitment to accountability, continuous improvement, and results

Your Technical skills

• Strong proficiency with performance dashboards, KPIs, and reporting tools
• Experience working with dialer systems, CRM platforms, and shared documentation tools
• High level of comfort leveraging data to inform coaching, optimization, and strategy
• Data-driven mindset with the ability to analyze performance metrics and translate insights into action

WHAT WE OFFER YOU

• A competitive pay rate and generous bonus opportunity
• Company wide Socials & Milestones Celebrations
• Paid Sick Days and Employee Assistance Programs, including premium mental health resources
• Group auto & home Insurance deep discounts through The Cooperators.
• Access to Employee Discounts to 1000+ stores through Perkopolis
• Internal advancement opportunities and role development pathways
• An open, inclusive and diverse working environment

ADDITIONAL INFORMATION

• Flexibility in work schedule to meet the needs of the business. Flexibility with evening hours may be required.
• Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check.
• Candidates must be legally entitled to work in Canada at the time of their application.

This is a job posting for an existing vacancy. This hiring process does not use artificial intelligence to assess or select applicants.

ACCESSIBILITY

Globalfaces Direct promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Talent Specialist at recruitment@globalfacesdirect.com if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

*This position qualifies for Employee Referral Program.