Globalfaces acquired HCB Communications to enhance our suite of inbound and outbound call programs, live web chat, and SMS fundraising tools. Together, the two brands offer an unmatched donor experience for North American charities.

position profile

Our teams work with amazing charities to help: abandoned and abused animals, combat climate change, further life-saving medical research, support sick and disadvantaged children. As a Donor Service Representative, you will answer inbound calls and verify donor information.

In this role, you will be trained on every discipline to provide our donors and fundraisers with the best in class verification services. You will be held accountable for exceptional Donor service through keen eye for technical accuracy and compliance to process and policies.


  • Location: 55 King St. St. Catharines, ON. L2R 3H5 (Niagara Region)
  • Job Status: Full-Time Permanent.

What you will do

  • Tending to daily inbound and donor calls;
  • Effectively manage donor concerns to help acquire the highest number of long-term donors and donations;
  • Maintain stellar knowledge of charities, quality and compliance standards.

What you bring

  • Basic knowledge of Windows PC and strong data entry skills.
  • Previous call center, sales or fundraising experience is an asset.
  • Excellent verbal skills and listening skills.
  • Ability to work well under pressure, multi-task and operate in a fast-paced environment.
  • Self-starter and motivator.
  • Strong interpersonal skills.
  • Good problem solving skills.
  • A customer service “superstar.”
  • Superior time management and organizational skills.
  • History of reliability and dependability.
  • Team player.

What WE Offer

  • A competitive pay rate
  • Health benefit packages.
  • Monthly company wide Socials & Milestones Celebrations.
  • Group Auto & Home Insurance.
  • Discount Codes with various stores and Toronto attractions including the ROM, CNE and Wonderland.
  • Internal advancement opportunities.
  • An open, inclusive and diverse working environment.

Additional Information

  • Any offer of employment will be subject to employment verification, including a criminal record check.
  • Candidates must be legally entitled to work in Canada at the time of their application.


Globalfaces Direct promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Talent Specialist @ if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

*This position qualifies for the Employee Referral Program.

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