HUMAN RESOURCES GENERALIST

Charlotte, North Carolina – USA

ROLE PROFILE

In this role, you are a true HR Generalist/HR Operations partner supporting a geographically dispersed, high-volume sales workforce while driving  analytics, training, compliance, and process improvement to impact performance!

You provide  comprehensive day-to-day HR support to the U.S.-based employees and leaders. Key functions include ensuring compliance with employment standards, managing employee relations, training, and overseeing administration for onboarding, policies, and benefits. The role involves close collaboration with internal stakeholders such as Field Operations to foster a positive staff experience

Key Responsibilities:

Employee Support & HR Operations

• Provide frontline HR support to employees and managers across multiple U.S. states.
• Manage employee lifecycle  administration  including activation, onboarding, offboarding, documentation, HRIS updates, and employment records.
• Support employee relations processes, investigations, performance management, and workplace issue resolution.
• Act as the primary administrator for all benefit plans; manage daily enrollments, terminations, and life event changes 
• Support high-volume sales organizations by assisting with training coordination, performance enablement initiatives, and workforce development programs.

Organizational Support

• Collaborate cross-functionally with Payroll, Field Operations, Recruiting, Finance, and business leaders to streamline HR processes and improve organizational effectiveness.
• Leverage HR systems and reporting tools to monitor workforce metrics and support data-driven decision-making.
• Analyze HR metrics and workforce data to identify trends, risks, and opportunities, providing recommendations that support business objectives and employee engagement.
• Develop and maintain HR KPIs and reporting dashboards to measure the effectiveness of HR programs, workforce trends, compliance activities, and operational performance.
• Contribute to HR projects and process improvements that enhance operational efficiency and employee experience.
• Support Payroll functions and Act as the “Super User” and administrator for HRIS and payroll processing program.  
• Act as a collaborative team player by providing backup support to colleagues and assisting the broader team during peak periods or absences to ensure operational continuity.
• Manage employment compliance requests, verifications, and documentation needs; 
• Maintain high standards of data integrity and confidentiality, ensuring the secure handling of sensitive information in accordance with data privacy laws.
• Identify potential compliance gaps or operational bottlenecks and communicate findings to leadership with recommended corrective actions.

WHAT YOU BRING TO THE ROLE

Your Experience and Training:

• 2+ years of progressive HR Coordinator/Generalist experience supporting U.S.-based employees in a multi-state environment.
• Completed diploma/ degree in Human Resources, Business Administration, or related field preferred.
• Experience supporting training and development programs
• Experience supporting high-volume sales, field sales, fundraising, or other performance-driven environments is considered a strong asset.  
• Experience in fast-paced or multi-location organizations is considered an asset.

Your Knowledge, Skills & Abilities:

• Strong knowledge of U.S. employment laws, HR practices, and employee relations principles.
• Excellent communication, problem-solving, organizational, and interpersonal skills.
• Ability to handle sensitive information with professionalism, discretion, and sound judgment.
• Comfortable creating HR KPIs and tracking to improve business performance.

Your Technical skills

• Experience developing and maintaining HR reports, dashboards, and workforce analytics.
• Advanced proficiency in HRIS, payroll, and reporting systems with strong data management capabilities.
• Proficiency in Google Workspace applications.
• Comfortable managing HR documentation, reporting, and virtual employee support across multiple locations.

WHAT WE OFFER YOU

• Flexible work environment
• A competitive pay rate and generous bonus opportunity
• Group Benefits Plan (Health, dental, vision care)
• Company Socials & Milestones Celebrations
• Paid Sick Days
• Access to Employee Discounts to 1000+ stores through Perkopolis
• Internal advancement opportunities and role development pathways
• An open, inclusive and diverse working environment

ADDITIONAL INFORMATION

• Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check.
• Candidates must be legally entitled to work in the USA at the time of their application.

This is a job posting for an existing vacancy.

Globalfaces embraces the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or or expediting processes. No hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals.

ACCESSIBILITY

Globalfaces Direct promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Talent Specialist at recruitment@globalfacesdirect.com if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

*This position qualifies for Employee Referral Program.